Sales Portal

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22100	Travel Advisory for Iceland Volcanic Disruption 14 November 2023	Iceland has declared a state of emergency as it braces for the volcanic eruption of Fagradalsfjall volcano on the Reykjanes peninsula. Thousands of seismic earthquakes have been detected between Sundhnukur and Grindavik in the southwest of Iceland, near Reykjavik's capital. A magma tunnel has formed under the peninsula, stretching out to the sea. As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy. Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. If you entered into a policy before 8.30am (NZT) Sunday 12th November, 2023: If you are currently travelling: It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides: • Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording. • Additional expenses – if your journey is disrupted as a result of Iceland’s volcanic disruption, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording. • Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance. If you have not yet departed: • If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Iceland’s volcanic disruption, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply. • If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details. What next steps should you take? • You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard. • Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey. How to contact us • If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048. • To make a claim visit our website www.claimmanager.co.nz • We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz If you entered into a policy after 8.30am (NZT) Sunday 12th November, 2023: • We would expect that this was done with an awareness of Iceland's increased seismic activity, including the expected volcanic eruption which has led to a state of emergency being declared in the region. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.	Iceland has declared a state of emergency as it braces for the volcanic eruption of Fagradalsfjall volcano on the Reykjanes peninsula.	14/11/2023 3:07:58 p.m.
22098	Travel Advisory for Israel – Hamas War 7 October 2023	On Saturday, 7 October 2023, at 4.30 pm NZST, Hamas militants fired an estimated 2,200 rockets, according to the Israel Defence Forces, toward southern and central Israel, including Tel Aviv and Jerusalem. Military operations are expected to continue, and the Israeli government has declared war on Hamas. SafeTravel states “New Zealanders throughout Israel and the Occupied Palestinian Territories are advised to remain security conscious. Monitor the media and stay informed of developments. Please also contact your loved ones back home to let them know that you are safe”. Allianz Partners policies contain General Exclusions for war and do not cover any losses directly or indirectly caused by or arising from war. War includes invasions, acts of foreign enemies, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power. Please check the General Exclusions section of your policy for full details of the exclusion. If you are in Israel and find yourself in a vulnerable location, please follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT). Follow https://www.safetravel.govt.nz for up-to-date information about the situation. If you were travelling in Israel or the Occupied Palestinian Territories on Saturday, 7 October 2023: It is always our priority to assist our customers where possible and within our ability to do so. • If you require medical advice or emergency medical assistance, please contact our 24-hour Emergency Medical Assistance team. Speak to the local operator and ask to be put through reverse charge to +61 7 3305 7499. How to contact us: • If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048, Monday - Friday, 8.30am - 5 pm NZST. • We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz	On Saturday, 7 October 2023, at 4.30 pm NZST, Hamas militants fired an estimated 2,200 rockets, according to the Israel Defence Forces, toward southern and central Israel, including Tel Aviv and Jerusalem. Military operations are expected to continue, and the Israeli government has declared war on Hamas.	10/10/2023 11:49:47 a.m.
22097	Travel Advisory for Morocco Earthquake 9th September 2023	A powerful 6.8-magnitude earthquake struck Morocco at 11.11pm on Friday 8th September local time. The epicentre was located in the Atlas Mountain range, about 72 km southwest of Marrakech with a depth of 18.5km. As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy. Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. If you entered into a policy before 10.11am (NZT) Saturday 9th September, 2023: If you are currently travelling: It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides: • Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your prepaid travel expenses as per the limits and conditions outlined in your Policy Wording. • Additional expenses – if your journey is disrupted as a result of the Morocco earthquake, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording. • Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance. If you have not yet departed: • If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Morocco earthquake, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply • If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details. What next steps should you take? • You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard. • Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey. How to contact us • If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048. • To make a claim visit our website www.claimmanager.co.nz • We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz If you entered into a policy after 10.11am (NZT) Saturday 9th September, 2023: • We would expect that this was done with an awareness of the Morocco earthquake. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.	A powerful 6.8-magnitude earthquake struck Morocco at 11.11pm on Friday 8th September local time. The epicentre was located in the Atlas Mountain range, about 72 km southwest of Marrakech with a depth of 18.5km.	11/09/2023 1:02:16 p.m.
22094	Travel Advisory for Maui and Hawai'i Island Wildfires 10th August 2023	Wildfires are continuing to burn in multiple areas of Maui and on Hawai‘i Island’s Kohala Coast. These fires have resulted in the evacuations of thousands of residents and visitors, and multiple closures of major roads. Visitors who are on non-essential travel are being asked to leave Maui, and non-essential travel to Maui is strongly discouraged at this time. Visitors with travel plans to stay in other parts of Maui and the Kohala Coast of Hawai'i Island in the coming weeks are encouraged to contact their hotels for updated information and how their travel plans may be affected. Travel to Kaua'i, O'ahu, Moloka'i, Lana'i, and other parts of Hawai'i Island are not affected at this time. As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy. Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. If you entered into a policy before 11.59pm (NZT) Wednesday 9th August, 2023: If you are currently travelling: It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides: • Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording. • Additional expenses – if your journey is disrupted as a result of the Maui and Hawai'i Island Wildfires, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording. • Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance. If you have not yet departed: • If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the Maui and Hawai'i Island Wildfires, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply. • If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details. What next steps should you take? • You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard. • Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey. How to contact us • If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048. • To make a claim visit our website www.claimmanager.co.nz • We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz If you entered into a policy after 11.59pm (NZT) Wednesday 9th August, 2023 • We would expect that this was done with an awareness of the Maui and Hawai'i Island Wildfires. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.	Wildfires are continuing to burn in multiple areas of Maui and on Hawai‘i Island’s Kohala Coast. These fires have resulted in the evacuations of thousands of residents and visitors, and multiple closures of major roads.	10/08/2023 5:18:10 p.m.
22090	Travel Advisory for French Riots as at 4th, July 2023	Riots are currently occurring across France which have turned violent. Clashes with police continue to occur, resulting in the use of tear gas and arrests. As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy. Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. If you entered into a policy before 11.59pm (NZT) Friday 30th June, 2023: If you are currently travelling: It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides: • Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording. • Additional expenses – if your journey is disrupted as a result of the riots in France, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording. • Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance. If you have not yet departed: • If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the riots in France, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply. • If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details. What next steps should you take? • You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard. • Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey. How to contact us • If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048. • To make a claim visit our website www.claimmanager.co.nz • We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz If you entered into a policy after 11.59pm (NZT) Friday 30th June, 2023: • We would expect that this was done with an awareness of the riots in France. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.	Riots are currently occurring across France which have turned violent. Clashes with police continue to occur, resulting in the use of tear gas and arrests.	4/07/2023 10:45:17 a.m.
22091	Travel Advisory for French Riots as at 4th, July 2023	Riots are currently occurring across France which have turned violent. Clashes with police continue to occur, resulting in the use of tear gas and arrests. As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy. Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. If you entered into a policy before 11.59pm (NZT) Friday 30th June, 2023: If you are currently travelling: It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides: • Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording. • Additional expenses – if your journey is disrupted as a result of the riots in France, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording. • Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance. If you have not yet departed: • If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the riots in France, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply. • If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details. What next steps should you take? • You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard. • Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey. How to contact us • If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048. • To make a claim visit our website www.claimmanager.co.nz • We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz If you entered into a policy after 11.59pm (NZT) Friday 30th June, 2023: • We would expect that this was done with an awareness of the riots in France. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.	Riots are currently occurring across France which have turned violent. Clashes with police continue to occur, resulting in the use of tear gas and arrests.	4/07/2023 10:46:42 a.m.
22093	Travel Advisory for Maui and Hawai'i Island Wildfires 10th August 2023	Wildfires are continuing to burn in multiple areas of Maui and on Hawai‘i Island’s Kohala Coast. These fires have resulted in the evacuations of thousands of residents and visitors, and multiple closures of major roads. Visitors who are on non-essential travel are being asked to leave Maui, and non-essential travel to Maui is strongly discouraged at this time. Visitors with travel plans to stay in other parts of Maui and the Kohala Coast of Hawai'i Island in the coming weeks are encouraged to contact their hotels for updated information and how their travel plans may be affected. Travel to Kaua'i, O'ahu, Moloka'i, Lana'i, and other parts of Hawai'i Island are not affected at this time. As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy. Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. If you entered into a policy before 11.59pm (NZT) Wednesday 9th August, 2023: If you are currently travelling: It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides: • Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording. • Additional expenses – if your journey is disrupted as a result of the Maui and Hawai'i Island Wildfires, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording. • Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance. If you have not yet departed: • If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the Maui and Hawai'i Island Wildfires, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply. • If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details. What next steps should you take? • You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard. • Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey. How to contact us • If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048. • To make a claim visit our website www.claimmanager.co.nz • We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz If you entered into a policy after 11.59pm (NZT) Wednesday 9th August, 2023 • We would expect that this was done with an awareness of the Maui and Hawai'i Island Wildfires. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.	Wildfires are continuing to burn in multiple areas of Maui and on Hawai‘i Island’s Kohala Coast. These fires have resulted in the evacuations of thousands of residents and visitors, and multiple closures of major roads.	10/08/2023 5:15:40 p.m.
22079	Travel Advisory for Peru Demonstrations as at 19 December 2022	On Wednesday 14th December, Peru declared a nationwide state of emergency amid a week of protest and political upheaval following the removal and arrest of former President Pedro Castillo. Some demonstrations have turned violent, and clashes between protesters and security forces have resulted in casualties. These have the potential to continue and spread further. Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. Allianz Partners policies have a general exclusion and do not cover any loss, damage, liability, death or incapacity directly or indirectly caused by or arising from: war, invasion, act of foreign enemy, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power. If you are in Peru and find yourself in a vulnerable location, please follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT). Follow https://www.safetravel.govt.nz for up to date information about the situation. If you are covered by a travel insurance policy that is issued and managed by Allianz Partners and you need Emergency Assistance, call +64 9 486 6868 (worldwide collect). To read the travel advisory, please click here.	On Wednesday 14th December, Peru declared a nationwide state of emergency amid a week of protest and political upheaval following the removal and arrest of former President Pedro Castillo.	19/12/2022 12:00:00 a.m.
22081	Travel Advisory for Peru Demonstrations as at 19 December 2022	On Wednesday 14th December, Peru declared a nationwide state of emergency amid a week of protest and political upheaval following the removal and arrest of former President Pedro Castillo. Some demonstrations have turned violent, and clashes between protesters and security forces have resulted in casualties. These have the potential to continue and spread further. Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. Allianz Partners policies have a general exclusion and do not cover any loss, damage, liability, death or incapacity directly or indirectly caused by or arising from: war, invasion, act of foreign enemy, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power. If you are in Peru and find yourself in a vulnerable location, please follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT). Follow https://www.safetravel.govt.nz for up to date information about the situation. If you are covered by a travel insurance policy that is issued and managed by Allianz Partners and you need Emergency Assistance, call +64 9 486 6868 (worldwide collect). To read the travel advisory, please click here.	On Wednesday 14th December, Peru declared a nationwide state of emergency amid a week of protest and political upheaval following the removal and arrest of former President Pedro Castillo.	19/12/2022 12:00:00 a.m.
22074	Travel Advisory for Russian Invasion of Ukraine as at 01 March 2022	On Thursday 24 February 2022, Russia launched an invasion of Ukraine, its neighbour to the southwest. This was an amassed assault by land, sea and air, which has seen airstrikes on cities and military bases, in conjunction with troops and tanks entering Ukraine from three sides. Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. Allianz Partners policies have a general exclusion and do not cover any loss, damage, liability, death or incapacity directly or indirectly caused by or arising from: war, invasion, act of foreign enemy, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power. If you are in Ukraine and find yourself in a vulnerable location, please follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT). Follow https://www.safetravel.govt.nz for up to date information about the situation. If you are covered by a travel insurance policy that is issued and managed by Allianz Partners and you need Emergency Assistance, call +64 9 486 6868 (worldwide collect). To read the travel advisory, please click here.	On Thursday 24 February 2022, Russia launched an invasion of Ukraine, its neighbour to the southwest.	1/03/2022 12:00:00 a.m.
22069	Travel Advisory for Russian Invasion of Ukraine as at 01 March 2022	On Thursday 24 February 2022, Russia launched an invasion of Ukraine, its neighbour to the southwest. This was an amassed assault by land, sea and air, which has seen airstrikes on cities and military bases, in conjunction with troops and tanks entering Ukraine from three sides. Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. Allianz Partners policies have a general exclusion and do not cover any loss, damage, liability, death or incapacity directly or indirectly caused by or arising from: war, invasion, act of foreign enemy, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power. If you are in Ukraine and find yourself in a vulnerable location, please follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT). Follow https://www.safetravel.govt.nz for up to date information about the situation. If you are covered by a travel insurance policy that is issued and managed by Allianz Partners and you need Emergency Assistance, call +64 9 486 6868 (worldwide collect). To read the travel advisory, please click here.	On Thursday 24 February 2022, Russia launched an invasion of Ukraine, its neighbour to the southwest.	1/03/2022 12:00:00 a.m.

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News

Iceland has declared a state of emergency as it braces for the volcanic eruption of Fagradalsfjall volcano on the Reykjanes peninsula.

On Saturday, 7 October 2023, at 4.30 pm NZST, Hamas militants fired an estimated 2,200 rockets, according to the Israel Defence Forces, toward southern and central Israel, including Tel Aviv and Jerusalem. Military operations are expected to continue, and the Israeli government has declared war on Hamas.

A powerful 6.8-magnitude earthquake struck Morocco at 11.11pm on Friday 8th September local time. The epicentre was located in the Atlas Mountain range, about 72 km southwest of Marrakech with a depth of 18.5km.

Wildfires are continuing to burn in multiple areas of Maui and on Hawai‘i Island’s Kohala Coast. These fires have resulted in the evacuations of thousands of residents and visitors, and multiple closures of major roads.

Riots are currently occurring across France which have turned violent. Clashes with police continue to occur, resulting in the use of tear gas and arrests.

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22101	Travel Advisory for Iceland Volcanic Disruption 14 November 2023	Iceland has declared a state of emergency as it braces for the volcanic eruption of Fagradalsfjall volcano on the Reykjanes peninsula. Thousands of seismic earthquakes have been detected between Sundhnukur and Grindavik in the southwest of Iceland, near Reykjavik's capital. A magma tunnel has formed under the peninsula, stretching out to the sea. As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy. Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. If you entered into a policy before 8.30am (NZT) Sunday 12th November, 2023: If you are currently travelling: It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides: • Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording. • Additional expenses – if your journey is disrupted as a result of Iceland’s volcanic disruption, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording. • Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance. If you have not yet departed: • If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Iceland’s volcanic disruption, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply. • If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details. What next steps should you take? • You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard. • Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey. How to contact us • If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048. • To make a claim visit our website www.claimmanager.co.nz • We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz If you entered into a policy after 8.30am (NZT) Sunday 12th November, 2023: • We would expect that this was done with an awareness of Iceland's increased seismic activity, including the expected volcanic eruption which has led to a state of emergency being declared in the region. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.	Iceland has declared a state of emergency as it braces for the volcanic eruption of Fagradalsfjall volcano on the Reykjanes peninsula.	14/11/2023 3:10:55 p.m.
22099	Travel Advisory for Israel – Hamas War 7 October 2023	On Saturday, 7 October 2023, at 4.30 pm NZST, Hamas militants fired an estimated 2,200 rockets, according to the Israel Defence Forces, toward southern and central Israel, including Tel Aviv and Jerusalem. Military operations are expected to continue, and the Israeli government has declared war on Hamas. SafeTravel states “New Zealanders throughout Israel and the Occupied Palestinian Territories are advised to remain security conscious. Monitor the media and stay informed of developments. Please also contact your loved ones back home to let them know that you are safe”. Allianz Partners policies contain General Exclusions for war and do not cover any losses directly or indirectly caused by or arising from war. War includes invasions, acts of foreign enemies, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power. Please check the General Exclusions section of your policy for full details of the exclusion. If you are in Israel and find yourself in a vulnerable location, please follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT). Follow https://www.safetravel.govt.nz for up-to-date information about the situation. If you were travelling in Israel or the Occupied Palestinian Territories on Saturday, 7 October 2023: It is always our priority to assist our customers where possible and within our ability to do so. • If you require medical advice or emergency medical assistance, please contact our 24-hour Emergency Medical Assistance team. Speak to the local operator and ask to be put through reverse charge to +61 7 3305 7499. How to contact us: • If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048, Monday - Friday, 8.30am - 5 pm NZST. • We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz	On Saturday, 7 October 2023, at 4.30 pm NZST, Hamas militants fired an estimated 2,200 rockets, according to the Israel Defence Forces, toward southern and central Israel, including Tel Aviv and Jerusalem. Military operations are expected to continue, and the Israeli government has declared war on Hamas.	10/10/2023 11:53:01 a.m.
22096	Travel Advisory for Morocco Earthquake 9th September 2023	A powerful 6.8-magnitude earthquake struck Morocco at 11.11pm on Friday 8th September local time. The epicentre was located in the Atlas Mountain range, about 72 km southwest of Marrakech with a depth of 18.5km. As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy. Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. If you entered into a policy before 10.11am (NZT) Saturday 9th September, 2023: If you are currently travelling: It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides: • Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your prepaid travel expenses as per the limits and conditions outlined in your Policy Wording. • Additional expenses – if your journey is disrupted as a result of the Morocco earthquake, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording. • Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance. If you have not yet departed: • If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Morocco earthquake, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply • If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details. What next steps should you take? • You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard. • Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey. How to contact us • If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048. • To make a claim visit our website www.claimmanager.co.nz • We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz If you entered into a policy after 10.11am (NZT) Saturday 9th September, 2023: • We would expect that this was done with an awareness of the Morocco earthquake. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.	A powerful 6.8-magnitude earthquake struck Morocco at 11.11pm on Friday 8th September local time. The epicentre was located in the Atlas Mountain range, about 72 km southwest of Marrakech with a depth of 18.5km.	11/09/2023 12:55:42 p.m.
22095	Travel Advisory for Maui and Hawai'i Island Wildfires 10th August 2023	Wildfires are continuing to burn in multiple areas of Maui and on Hawai‘i Island’s Kohala Coast. These fires have resulted in the evacuations of thousands of residents and visitors, and multiple closures of major roads. Visitors who are on non-essential travel are being asked to leave Maui, and non-essential travel to Maui is strongly discouraged at this time. Visitors with travel plans to stay in other parts of Maui and the Kohala Coast of Hawai'i Island in the coming weeks are encouraged to contact their hotels for updated information and how their travel plans may be affected. Travel to Kaua'i, O'ahu, Moloka'i, Lana'i, and other parts of Hawai'i Island are not affected at this time. As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy. Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. If you entered into a policy before 11.59pm (NZT) Wednesday 9th August, 2023: If you are currently travelling: It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides: • Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording. • Additional expenses – if your journey is disrupted as a result of the Maui and Hawai'i Island Wildfires, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording. • Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance. If you have not yet departed: • If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the Maui and Hawai'i Island Wildfires, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply. • If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details. What next steps should you take? • You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard. • Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey. How to contact us • If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048. • To make a claim visit our website www.claimmanager.co.nz • We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz If you entered into a policy after 11.59pm (NZT) Wednesday 9th August, 2023 • We would expect that this was done with an awareness of the Maui and Hawai'i Island Wildfires. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.	Wildfires are continuing to burn in multiple areas of Maui and on Hawai‘i Island’s Kohala Coast. These fires have resulted in the evacuations of thousands of residents and visitors, and multiple closures of major roads.	10/08/2023 5:19:39 p.m.
22092	Travel Advisory for French Riots as at 4th, July 2023	Riots are currently occurring across France which have turned violent. Clashes with police continue to occur, resulting in the use of tear gas and arrests. As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy. Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted. If you entered into a policy before 11.59pm (NZT) Friday 30th June, 2023: If you are currently travelling: It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides: • Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording. • Additional expenses – if your journey is disrupted as a result of the riots in France, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording. • Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance. If you have not yet departed: • If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the riots in France, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply. • If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details. What next steps should you take? • You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard. • Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey. How to contact us • If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048. • To make a claim visit our website www.claimmanager.co.nz • We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz If you entered into a policy after 11.59pm (NZT) Friday 30th June, 2023: • We would expect that this was done with an awareness of the riots in France. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.	Riots are currently occurring across France which have turned violent. Clashes with police continue to occur, resulting in the use of tear gas and arrests.	4/07/2023 11:01:07 a.m.