| pgkey | pghead | pgarticle | pgteaser | dateorder |
| 22057 | Service update for Wednesday 31st March 2021 | Calls made to our Customer Care Team will be diverted to voicemail between 10:00am and 11:00am on Wednesday 31st March.
For any voicemails left during this time, the team will call back customers over the next 1-2 business days.
Our Emergency Assistance will not be impacted by this event.
Thank you for your understanding. | Calls made to our Customer Care Team will be diverted to voicemail between 10:00am and 11:00am on Wednesday 31st March 2021. | 31/03/2021 9:39:51 a.m. |
| 22056 | Service update for Friday 19th March 2021 | Calls made to our Customer Care Team will be diverted to voicemail between 12:15pm and 1:30pm on Friday 19th March 2021.
For any voicemails left during this time, the team will call back customers over the next 1-2 business days.
Our Emergency Assistance will not be impacted by this event.
Thank you for your understanding. | Calls made to our Customer Care Team will be diverted to voicemail between 12:15pm and 1:30pm on Friday 19th March 2021. | 18/03/2021 1:50:55 p.m. |
| 22047 | Covid-19 Medical Cover Update | Since issuing a Travel Advisory for Covid-19 on January 30 2020, we have provided medical and emergency medical transportation cover for customers should they test positive for Covid-19 while travelling, regardless of the travel destination and policy commencement date stated on their Certificate of Insurance.
Covid-19 is continuing to have significant impacts across the world, with more than a million cases diagnosed globally.
With increasing border restrictions, we are conscious that our standard medical and repatriation assistance procedures may be impacted by government travel bans.
Given the continued spread of the virus and the likelihood of contracting the virus, it is increasingly difficult to guarantee medical cover for those who continue to travel, despite the "do not travel" advice from the Ministry of Foreign Affairs and Trade (www.safetravel.govt.nz).
We will, however, continue our commitment to provide medical and emergency medical transportation cover for policies purchased prior to Friday 1 May 2020. If your customer purchased their policy before Friday 1 May 2020, but chooses to amend the travel dates for this policy, medical and emergency transportation cover for Covid-19 remains in place for this amended policy up to the date travel ends.
For new policies issued after Friday 1 May 2020, claims for Covid-19 related medical or emergency medical transportation will need to be assessed on a case-by-case basis.
If customers suspect they have the virus, they should contact a local medical professional and our Emergency Assistance service.
Customers may still claim for other medical benefits unrelated to Covid-19, such as cover for a broken leg or car accident, and claims are subject to the standard procedures and conditions of the Policy Wording, taking
into account the current travel bans and local travel restrictions in force.
Our Covid-19 Travel Advisory and website has been updated with this
information. | Important information on medical cover for you customers | 30/04/2020 3:47:52 p.m. |
| 22042 | Travel Advisory Update Covid-19 | On Thursday 19 March 2020, the New Zealand government issued advice that all New Zealanders do not travel overseas at this time due to the outbreak of Covid-19, associated health conditions and travel restrictions. We have updated our Travel Advisory for Covid-19 with our latest position. Please refer to the Travel Advisory on our website as further updates will be published here:http://www.allianzpartners.co.nz/press-and-media/travel-advisories/coronavirus/ | The Travel Advisory for Covid-19 has been updated | 20/03/2020 3:38:41 p.m. |
| 22038 | Response to Covid-19 pandemic status | As of Thursday 12 March 2020, Covid-19 has been confirmed by the World Health Organisation as a pandemic.
Following this announcement, there is no further change to Allianz Partners New Zealand's position on Covid-19.
Our General Exclusion for epidemics and government intervention came into effect on Friday 28 February 2020 and continues to apply to our policies with the exception of medical and emergency medical transportation claims.
We are currently covering medical and emergency medical transportation claims related to Covid-19. We recommend that customers who suspect they have the virus contact a local medical professional and our global Emergency Assistance service.
Our Travel Advisory for Covid-19 is available here.
More information on our medical and emergency medical transportation cover is available here.
For frequently asked questions on Covid-19, please see here.
Please feel free to share these resources with your customers, should they have any questions about their policy in relation to Covid-19. As the situation with Covid-19 continues to evolve, the information on our resources are current at the time of publication but is subject to change. | As of Thursday 12 March 2020, Covid-19 has been confirmed by the World Health Organisation as a pandemic | 13/03/2020 11:20:16 a.m. |