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| 22065 | Travel Advisory for Tonga Volcano, Ash Cloud and Pacific Ocean Tsunami as at 20 January 2022 | On 15 January 2022 there was an eruption of the Hunga Tonga-Hunga Ha'apai volcano in the Kingdom of
Tonga. It has created an ash cloud of approximately 260km and triggered tsunamis in Tonga and Samoa.
Tsunami warnings have been issued to New Zealand, Hawaii, Japan, Fiji and the whole western seaboard
of the North American continent.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording
regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as
these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your
travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will
assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy
will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to
travel where you are not directly impacted.
To read the travel advisory please click here | Travel Advisory for Tonga Volcano, Ash Cloud and Pacific Ocean Tsunami as at 20 January 2022 | 21/01/2022 2:26:44 p.m. |
| 22060 | The Travel Advisory for Covid-19 has been updated on 2 July 2021 | Allianz Partners has introduced selected cover for epidemic and pandemic diseases including Covid-19 across a number of policies.
Please check your Policy Wording to see if cover is in place for cancellation and medical expenses should you contract an epidemic or pandemic disease such as Covid-19 after purchasing your policy and can no longer travel. Cover for medical claims directly related to an epidemic or pandemic such as Covid-19 will only apply for travellers who contract the disease after they commence their journey.
The cover is not in place for general travel disruption as a result of an epidemic or pandemic disease such as Covid-19, including government mandated lockdowns, border restrictions and travelling against the advice of the New Zealand government or the local government at your overseas destination. There is no cover for lockdowns, changes in government alert levels, changes to quarantine-free travel, quarantine or mandatory isolation applying to a population or part of a population.
As with any travel insurance, disinclination to travel due to fear or change of mind is not covered.
Terms, conditions, limits, sub-limits and exclusions apply and these are stated in the Policy Wording. Customers considering the purchase of a travel insurance policy should read Policy Wording to check what is and isn’t covered.
The updated Travel Advisory is available here here | Update to Covid-19 Travel Advisory 2 July 2021 | 7/07/2021 3:15:14 p.m. |
| 22047 | Covid-19 Medical Cover Update | Since issuing a Travel Advisory for Covid-19 on January 30 2020, we have provided medical and emergency medical transportation cover for customers should they test positive for Covid-19 while travelling, regardless of the travel destination and policy commencement date stated on their Certificate of Insurance.
Covid-19 is continuing to have significant impacts across the world, with more than a million cases diagnosed globally.
With increasing border restrictions, we are conscious that our standard medical and repatriation assistance procedures may be impacted by government travel bans.
Given the continued spread of the virus and the likelihood of contracting the virus, it is increasingly difficult to guarantee medical cover for those who continue to travel, despite the "do not travel" advice from the Ministry of Foreign Affairs and Trade (www.safetravel.govt.nz).
We will, however, continue our commitment to provide medical and emergency medical transportation cover for policies purchased prior to Friday 1 May 2020. If your customer purchased their policy before Friday 1 May 2020, but chooses to amend the travel dates for this policy, medical and emergency transportation cover for Covid-19 remains in place for this amended policy up to the date travel ends.
For new policies issued after Friday 1 May 2020, claims for Covid-19 related medical or emergency medical transportation will need to be assessed on a case-by-case basis.
If customers suspect they have the virus, they should contact a local medical professional and our Emergency Assistance service.
Customers may still claim for other medical benefits unrelated to Covid-19, such as cover for a broken leg or car accident, and claims are subject to the standard procedures and conditions of the Policy Wording, taking
into account the current travel bans and local travel restrictions in force.
Our Covid-19 Travel Advisory and website has been updated with this
information. | Important information on medical cover for you customers | 30/04/2020 3:47:52 p.m. |
| 22042 | Travel Advisory Update Covid-19 | On Thursday 19 March 2020, the New Zealand government issued advice that all New Zealanders do not travel overseas at this time due to the outbreak of Covid-19, associated health conditions and travel restrictions. We have updated our Travel Advisory for Covid-19 with our latest position. Please refer to the Travel Advisory on our website as further updates will be published here:http://www.allianzpartners.co.nz/press-and-media/travel-advisories/coronavirus/ | The Travel Advisory for Covid-19 has been updated | 20/03/2020 3:38:41 p.m. |
| 22038 | Response to Covid-19 pandemic status | As of Thursday 12 March 2020, Covid-19 has been confirmed by the World Health Organisation as a pandemic.
Following this announcement, there is no further change to Allianz Partners New Zealand's position on Covid-19.
Our General Exclusion for epidemics and government intervention came into effect on Friday 28 February 2020 and continues to apply to our policies with the exception of medical and emergency medical transportation claims.
We are currently covering medical and emergency medical transportation claims related to Covid-19. We recommend that customers who suspect they have the virus contact a local medical professional and our global Emergency Assistance service.
Our Travel Advisory for Covid-19 is available here.
More information on our medical and emergency medical transportation cover is available here.
For frequently asked questions on Covid-19, please see here.
Please feel free to share these resources with your customers, should they have any questions about their policy in relation to Covid-19. As the situation with Covid-19 continues to evolve, the information on our resources are current at the time of publication but is subject to change. | As of Thursday 12 March 2020, Covid-19 has been confirmed by the World Health Organisation as a pandemic | 13/03/2020 11:20:16 a.m. |