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| 22148 | Travel Advisory - Israel–United States Attacks on Iran
| 1st March 2026
Information:
The United States and Israel carried out coordinated military strikes on Iran on 28 February 2026 triggering Iranian retaliation and a rapid escalation in regional tensions. In response, multiple Middle Eastern countries, including Qatar and the UAE, closed all or parts of their airspace, causing widespread disruption to international travellers.
Given many flights from New Zealand to Europe and the UK transit through Middle Eastern hubs, the closure or restriction of these hubs has or will result in flight cancellations, missed connections, or delays for NZ passengers travelling to or from Europe and the UK.
Airlines have responded by suspending or rerouting services due to safety concerns and airspace closures and in some cases are providing flexibility for rescheduling, credits and refunds.
If you have customers in a vulnerable location, please advise them to follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT).
Follow SafeTravel for up-to-date information about the situation.
Policy coverage:
War-related events are commonly excluded from travel insurance cover.
Allianz Travel insurance policies contain specific exclusions stating that there is no cover under any section of the policy for claims that arise from any act of war, whether declared or undeclared.
In addition, for those customers that are not directly impacted but are reconsidering their travel plans, policies have an exclusion meaning that there is no cover for any claim that results from the policyholder or their travel companions changing their plans.
These exclusions mean that travellers and travel agents will need to work with within the flexibility provided by airlines and other suppliers for refunds, rebooking or accommodation if flights are cancelled or there are delays due to the conflict.
Note: This is an initial response and may be subject to change and the situation in region evolved. Claims will be assessed on their individual merits and the specific policy wordings will apply in the case of all claims.
How to contact us:
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim, visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
| The United States and Israel carried out coordinated military strikes on Iran on 28 February 2026 triggering Iranian retaliation and a rapid escalation in regional tensions. In response, multiple Middle Eastern countries, including Qatar and the UAE, closed all or parts of their airspace, causing widespread disruption to international travellers. | 2/03/2026 8:53:39 AM |
| 22145 | Entry Requirement Change – United Kingdom
| 21st January 2026
Information:
From 25th February 2026, the United Kingdom (UK) is introducing a new Electronic Travel Authorisation (ETA) for visa-exempt travellers to the country. Previously, travellers from countries like New Zealand, Australia, the United States etc didn't need to take any pre-travel steps, but now, obtaining an ETA will be mandatory. This system allows the UK to screen eligible visitors before their departure, similar to the USA’s ESTA or New Zealand’s NZeTA process.
Visa-exempt visitors who do not have a valid ETA before their departure may be refused boarding by airlines or denied entry upon arrival in the UK.
New Zealand citizens who also hold British or Irish citizenship
If you’re a New Zealand citizen who also holds British or Irish citizenship (a dual national), the United Kingdom government requires you to travel to the United Kingdom using one of the following documents:
• A valid British passport, or
• A valid Irish passport, or
• Any other valid passport with a Certificate of Entitlement (COE) confirming you have right of abode in the United Kingdom.
Dual nationals with British or Irish citizenship cannot get an Electronic Travel Authorisation (ETA) and will not be able to travel to the United Kingdom without one of the documents detailed above.
Airlines may refuse boarding if correct documents are not provided.
Impact on Insurance Cover
• There is no cover under any policies for losses arising from not holding the correct UK entry documentation.
• Our policies also do not cover claims for losses caused by anything you were aware of, or of which a reasonable person in your circumstances ought to have been aware of at the time you purchased your policy, or at the time you met your credit card eligibility/activation criteria, that would give rise to you making a claim.
• We will assess all claims in accordance with the cover that you hold and in accordance with your Policy Wording.
Making a Claim
Keep all receipts for any additional transport, food or accommodation expenses you incur. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original
planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
Where possible, ensure any alternative accommodation and additional expenses are of a reasonable standard compared to the standard that which you had planned and pre-paid.
Please note that any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted if your claim is accepted.
To make a claim visit our website: https://claimmanager.co.nz/
If you have any general queries, please contact Allianz Partners on 0800 200 048 or +64 9 486 0048 Monday to Friday 8.30am – 5pm.
We will publish this and any updated travel insurance advisories on our website.
For more information on UK dual nationals, read the following advice from the UK:
• Dual citizenship(ETA)
• Electronic travel authorisation (ETA): guide for dual citizens - GOV.UK.
To learn more, please visit SafeTravel.
New Zealanders who require urgent consular assistance can contact the 24/7 consular emergency line on +64 99 20 20 20. | From 25th February 2026, the United Kingdom (UK) is introducing a new Electronic Travel Authorisation (ETA) for visa-exempt travellers to the country. Previously, travellers from countries like New Zealand, Australia, the United States etc didn't need to take any pre-travel steps, but now, obtaining an ETA will be mandatory. This system allows the UK to screen eligible visitors before their departure, similar to the USA’s ESTA or New Zealand’s NZeTA process. | 21/01/2026 3:01:32 PM |
| 22142 | Travel Advisory - Typhoon Ragasa – East Asia
| 24th September 2025
Information:
Super Typhoon Ragasa is causing widespread disruption across the northern Philippines, Taiwan, Hong Kong, Vietnam and southern China. The storm has brought destructive winds, torrential rain, and life-threatening storm surges, prompting mass evacuations and significant travel disruptions throughout the region.
If you are travelling in one of the affected areas, follow the instructions of local authorities and emergency services, including any evacuation orders.
Monitor local news and weather services for the latest developments and contact your airline or travel agent for the latest information on flight and ferry disruptions.
SafeTravel is encouraging all New Zealanders travelling in one of the affected areas to let family and friends in New Zealand know that you are safe, and to also register your travel on SafeTravel.
New Zealanders who require urgent consular assistance can contact the 24/7 consular emergency line on +64 99 20 20 20.
Follow SafeTravel for up-to-date information about the situation.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 7.00am (NZT) Tuesday 23rd September, 2025:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Typhoon Ragasa, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Typhoon Ragasa, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim, visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 7.00am (NZT) Tuesday 23rd September, 2025:
• We would expect that this was done with an awareness of Typhoon Ragasa. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Super Typhoon Ragasa is causing widespread disruption across the northern Philippines, Taiwan, Hong Kong, Vietnam and southern China. The storm has brought destructive winds, torrential rain, and life-threatening storm surges, prompting mass evacuations and significant travel disruptions throughout the region. | 24/09/2025 1:58:39 PM |
| 22139 | Travel Advisory - Kamchatka Peninsula, Russia - Earthquake
| 30th July 2025
Information:
A powerful 8.8 magnitude earthquake has struck off Russia’s Far Eastern Kamchatka Peninsula, damaging buildings and generating a tsunami which has prompted evacuations and warnings stretching across the Pacific Ocean.
We advise all customers travelling in and around the affected areas to take care, and stay up to date with the latest advice on SafeTravel.
New Zealanders who require urgent consular assistance can contact the 24/7 consular emergency line on +64 99 20 20 20.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 11.30am (NZT) Wednesday 30th July, 2025:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the Kamchatka Peninsula Russian Earthquake, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the Kamchatka Peninsula Russian Earthquake, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim, visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 11.30am (NZT) Wednesday 30th July, 2025:
• We would expect that this was done with an awareness of the Kamchatka Peninsula Russian Earthquake. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | A powerful 8.8 magnitude earthquake has struck off Russia’s Far Eastern Kamchatka Peninsula, damaging buildings and generating a tsunami which has prompted evacuations and warnings stretching across the Pacific Ocean. | 30/07/2025 6:57:17 PM |
| 22149 | Travel Advisory - Israel–United States Attacks on Iran
| 1st March 2026
Information:
The United States and Israel carried out coordinated military strikes on Iran on 28 February 2026 triggering Iranian retaliation and a rapid escalation in regional tensions. In response, multiple Middle Eastern countries, including Qatar and the UAE, closed all or parts of their airspace, causing widespread disruption to international travellers.
Given many flights from New Zealand to Europe and the UK transit through Middle Eastern hubs, the closure or restriction of these hubs has or will result in flight cancellations, missed connections, or delays for NZ passengers travelling to or from Europe and the UK.
Airlines have responded by suspending or rerouting services due to safety concerns and airspace closures and in some cases are providing flexibility for rescheduling, credits and refunds.
If you have customers in a vulnerable location, please advise them to follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT).
Follow SafeTravel for up-to-date information about the situation.
Policy coverage:
War-related events are commonly excluded from travel insurance cover.
Allianz Travel insurance policies contain specific exclusions stating that there is no cover under any section of the policy for claims that arise from any act of war, whether declared or undeclared.
In addition, for those customers that are not directly impacted but are reconsidering their travel plans, policies have an exclusion meaning that there is no cover for any claim that results from the policyholder or their travel companions changing their plans.
These exclusions mean that travellers and travel agents will need to work with within the flexibility provided by airlines and other suppliers for refunds, rebooking or accommodation if flights are cancelled or there are delays due to the conflict.
Note: This is an initial response and may be subject to change and the situation in region evolved. Claims will be assessed on their individual merits and the specific policy wordings will apply in the case of all claims.
How to contact us:
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim, visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
| The United States and Israel carried out coordinated military strikes on Iran on 28 February 2026 triggering Iranian retaliation and a rapid escalation in regional tensions. In response, multiple Middle Eastern countries, including Qatar and the UAE, closed all or parts of their airspace, causing widespread disruption to international travellers. | 2/03/2026 8:54:08 AM |
| 22146 | Entry Requirement Change – United Kingdom
| 21st January 2026
Information:
From 25th February 2026, the United Kingdom (UK) is introducing a new Electronic Travel Authorisation (ETA) for visa-exempt travellers to the country. Previously, travellers from countries like New Zealand, Australia, the United States etc didn't need to take any pre-travel steps, but now, obtaining an ETA will be mandatory. This system allows the UK to screen eligible visitors before their departure, similar to the USA’s ESTA or New Zealand’s NZeTA process.
Visa-exempt visitors who do not have a valid ETA before their departure may be refused boarding by airlines or denied entry upon arrival in the UK.
New Zealand citizens who also hold British or Irish citizenship
If you’re a New Zealand citizen who also holds British or Irish citizenship (a dual national), the United Kingdom government requires you to travel to the United Kingdom using one of the following documents:
• A valid British passport, or
• A valid Irish passport, or
• Any other valid passport with a Certificate of Entitlement (COE) confirming you have right of abode in the United Kingdom.
Dual nationals with British or Irish citizenship cannot get an Electronic Travel Authorisation (ETA) and will not be able to travel to the United Kingdom without one of the documents detailed above.
Airlines may refuse boarding if correct documents are not provided.
Impact on Insurance Cover
• There is no cover under any policies for losses arising from not holding the correct UK entry documentation.
• Our policies also do not cover claims for losses caused by anything you were aware of, or of which a reasonable person in your circumstances ought to have been aware of at the time you purchased your policy, or at the time you met your credit card eligibility/activation criteria, that would give rise to you making a claim.
• We will assess all claims in accordance with the cover that you hold and in accordance with your Policy Wording.
Making a Claim
Keep all receipts for any additional transport, food or accommodation expenses you incur. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original
planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
Where possible, ensure any alternative accommodation and additional expenses are of a reasonable standard compared to the standard that which you had planned and pre-paid.
Please note that any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted if your claim is accepted.
To make a claim visit our website: https://claimmanager.co.nz/
If you have any general queries, please contact Allianz Partners on 0800 200 048 or +64 9 486 0048 Monday to Friday 8.30am – 5pm.
We will publish this and any updated travel insurance advisories on our website.
For more information on UK dual nationals, read the following advice from the UK:
• Dual citizenship(ETA)
• Electronic travel authorisation (ETA): guide for dual citizens - GOV.UK.
To learn more, please visit SafeTravel.
New Zealanders who require urgent consular assistance can contact the 24/7 consular emergency line on +64 99 20 20 20. | From 25th February 2026, the United Kingdom (UK) is introducing a new Electronic Travel Authorisation (ETA) for visa-exempt travellers to the country. Previously, travellers from countries like New Zealand, Australia, the United States etc didn't need to take any pre-travel steps, but now, obtaining an ETA will be mandatory. This system allows the UK to screen eligible visitors before their departure, similar to the USA’s ESTA or New Zealand’s NZeTA process. | 21/01/2026 3:02:34 PM |
| 22136 | Travel Advisory - Mount Lewotobi Laki Laki Eruption, Indonesia
| 18th June 2025
Information:
Indonesia’s Mount Lewotobi Laki Laki volcano has started to erupt again, spewing a colossal ash tower approximately 10,000 metres into the sky, forcing the cancellation of dozens of flights to and from Bali.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 9.35 pm (NZT) Tuesday 17th June, 2025:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Indonesia's volcanic eruption, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Indonesia's volcanic eruption, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 9.35 pm (NZT) Tuesday 17th June, 2025:
• We would expect that this was done with an awareness of Indonesia's volcanic eruption. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Indonesia’s Mount Lewotobi Laki Laki volcano has started to erupt again, spewing a colossal ash tower approximately 10,000 metres into the sky, forcing the cancellation of dozens of flights to and from Bali. | 19/06/2025 9:33:44 AM |
| 22143 | Travel Advisory - Typhoon Ragasa – East Asia
| 24th September 2025
Information:
Super Typhoon Ragasa is causing widespread disruption across the northern Philippines, Taiwan, Hong Kong, Vietnam and southern China. The storm has brought destructive winds, torrential rain, and life-threatening storm surges, prompting mass evacuations and significant travel disruptions throughout the region.
If you are travelling in one of the affected areas, follow the instructions of local authorities and emergency services, including any evacuation orders.
Monitor local news and weather services for the latest developments and contact your airline or travel agent for the latest information on flight and ferry disruptions.
SafeTravel is encouraging all New Zealanders travelling in one of the affected areas to let family and friends in New Zealand know that you are safe, and to also register your travel on SafeTravel.
New Zealanders who require urgent consular assistance can contact the 24/7 consular emergency line on +64 99 20 20 20.
Follow SafeTravel for up-to-date information about the situation.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 7.00am (NZT) Tuesday 23rd September, 2025:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Typhoon Ragasa, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Typhoon Ragasa, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim, visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 7.00am (NZT) Tuesday 23rd September, 2025:
• We would expect that this was done with an awareness of Typhoon Ragasa. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Super Typhoon Ragasa is causing widespread disruption across the northern Philippines, Taiwan, Hong Kong, Vietnam and southern China. The storm has brought destructive winds, torrential rain, and life-threatening storm surges, prompting mass evacuations and significant travel disruptions throughout the region. | 24/09/2025 1:59:17 PM |
| 22133 | Travel Advisory - Tropical Cyclone Tam
| 16th April 2025
Information:
Tropical Cyclone Tam is expected to transition into a deep subtropical low as it approaches the country from the northwest. Associated fronts are expected to move over the upper North Island from today through to Friday, bringing sustained heavy rain and severe easterly gales to many areas of the North Island and upper South Island.
Warnings and Watches for heavy rain and strong winds are in force.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 9.45am (NZT) Wednesday 16th April, 2025:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Tropical Cyclone Tam, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Tropical Cyclone Tam, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 9.45am (NZT) Wednesday 16th April, 2025:
• We would expect that this was done with an awareness of Tropical Cyclone Tam. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Tropical Cyclone Tam is expected to transition into a deep subtropical low as it approaches the country from the northwest. Associated fronts are expected to move over the upper North Island from today through to Friday, bringing sustained heavy rain and severe easterly gales to many areas of the North Island and upper South Island. | 17/04/2025 11:16:56 AM |
| 22140 | Travel Advisory - Kamchatka Peninsula, Russia - Earthquake
| 30th July 2025
Information:
A powerful 8.8 magnitude earthquake has struck off Russia’s Far Eastern Kamchatka Peninsula, damaging buildings and generating a tsunami which has prompted evacuations and warnings stretching across the Pacific Ocean.
We advise all customers travelling in and around the affected areas to take care, and stay up to date with the latest advice on SafeTravel.
New Zealanders who require urgent consular assistance can contact the 24/7 consular emergency line on +64 99 20 20 20.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 11.30am (NZT) Wednesday 30th July, 2025:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the Kamchatka Peninsula Russian Earthquake, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the Kamchatka Peninsula Russian Earthquake, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim, visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 11.30am (NZT) Wednesday 30th July, 2025:
• We would expect that this was done with an awareness of the Kamchatka Peninsula Russian Earthquake. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | A powerful 8.8 magnitude earthquake has struck off Russia’s Far Eastern Kamchatka Peninsula, damaging buildings and generating a tsunami which has prompted evacuations and warnings stretching across the Pacific Ocean. | 30/07/2025 7:03:13 PM |
| 22137 | Travel Advisory - Mount Lewotobi Laki Laki Eruption, Indonesia
| 18th June 2025
Information:
Indonesia’s Mount Lewotobi Laki Laki volcano has started to erupt again, spewing a colossal ash tower approximately 10,000 metres into the sky, forcing the cancellation of dozens of flights to and from Bali.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 9.35 pm (NZT) Tuesday 17th June, 2025:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Indonesia's volcanic eruption, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Indonesia's volcanic eruption, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 9.35 pm (NZT) Tuesday 17th June, 2025:
• We would expect that this was done with an awareness of Indonesia's volcanic eruption. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Indonesia’s Mount Lewotobi Laki Laki volcano has started to erupt again, spewing a colossal ash tower approximately 10,000 metres into the sky, forcing the cancellation of dozens of flights to and from Bali. | 19/06/2025 9:34:28 AM |
| 22130 | Travel Advisory - Myanmar/Thailand Earthquake
| 31st March 2025
Information:
A powerful 7.7 magnitude earthquake has hit Myanmar causing widespread destruction across Myanmar and Thailand, resulting in many casualties. There is significant structural damage to bridges and buildings.
We advise all customers travelling in and around the affected areas to take care, and stay up to date with the latest advice on SafeTravel.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 9.20pm (NZT) Friday 28th March, 2025:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the Myanmar/Thailand earthquake, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the Myanmar/Thailand earthquake, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 9.20pm (NZT) Friday 28th March, 2025:
• We would expect that this was done with an awareness of the Myanmar/Thailand earthquake. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | A powerful 7.7 magnitude earthquake has hit Myanmar causing widespread destruction across Myanmar and Thailand, resulting in many casualties. There is significant structural damage to bridges and buildings. | 1/04/2025 2:53:51 AM |
| 22135 | Travel Advisory - Tropical Cyclone Tam
| 16th April 2025
Information:
Tropical Cyclone Tam is expected to transition into a deep subtropical low as it approaches the country from the northwest. Associated fronts are expected to move over the upper North Island from today through to Friday, bringing sustained heavy rain and severe easterly gales to many areas of the North Island and upper South Island.
Warnings and Watches for heavy rain and strong winds are in force.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 9.45am (NZT) Wednesday 16th April, 2025:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Tropical Cyclone Tam, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Tropical Cyclone Tam, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 9.45am (NZT) Wednesday 16th April, 2025:
• We would expect that this was done with an awareness of Tropical Cyclone Tam. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Tropical Cyclone Tam is expected to transition into a deep subtropical low as it approaches the country from the northwest. Associated fronts are expected to move over the upper North Island from today through to Friday, bringing sustained heavy rain and severe easterly gales to many areas of the North Island and upper South Island. | 17/04/2025 11:17:45 AM |
| 22127 | Travel Advisory - Tropical Cyclone Alfred – Australia
| 7th March 2025
Information:
Tropical Cyclone Alfred is predicted to make landfall in Queensland and northern NSW as a Category 2 cyclone. Heavy rain and gale-force winds of up to 150kph are predicted.
If your travel plans are affected or you are in an area affected by Tropical Cyclone Alfred you should follow the advice of the local authorities, including any evacuation orders.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before Tuesday 4th March, 2025 (NZT):
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Tropical Cyclone Alfred, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Tropical Cyclone Alfred, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 11.59pm (NZT) Monday 3rd March, 2025:
• We would expect that this was done with an awareness of Tropical Cyclone Alfred. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Tropical Cyclone Alfred is predicted to make landfall in Queensland and northern NSW as a Category 2 cyclone. Heavy rain and gale-force winds of up to 150kph are predicted. | 7/03/2025 5:07:18 PM |
| 22131 | Travel Advisory - Myanmar/Thailand Earthquake
| 31st March 2025
Information:
A powerful 7.7 magnitude earthquake has hit Myanmar causing widespread destruction across Myanmar and Thailand, resulting in many casualties. There is significant structural damage to bridges and buildings.
We advise all customers travelling in and around the affected areas to take care, and stay up to date with the latest advice on SafeTravel.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 9.20pm (NZT) Friday 28th March, 2025:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the Myanmar/Thailand earthquake, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the Myanmar/Thailand earthquake, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 9.20pm (NZT) Friday 28th March, 2025:
• We would expect that this was done with an awareness of the Myanmar/Thailand earthquake. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | A powerful 7.7 magnitude earthquake has hit Myanmar causing widespread destruction across Myanmar and Thailand, resulting in many casualties. There is significant structural damage to bridges and buildings. | 1/04/2025 2:54:23 AM |
| 22124 | Travel Advisory - California Wildfires, USA
| 11th January 2025
Information:
Wildfires in southern California are spreading rapidly with new fires breaking out across Greater Los Angeles. Mandatory evacuation orders, and evacuation warnings have been set in place across multiple suburbs. A federal state of emergency has been declared.
If your travel plans are affected or you are in an area affected by the fires you should follow the advice of the local authorities, including any evacuation orders.
If you require consular assistance, please contact the New Zealand Consulate-General in Los Angeles on +1 310 566 6555 or at nzcg.la@mfat.net
For consular emergencies after-hours, call +64 99 20 20 20.
SafeTravel is encouraging all New Zealanders in Los Angeles to register their travel on SafeTravel and pass this message on to any New Zealanders who may not be registered with SafeTravel. Follow https://www.safetravel.govt.nz for up-to-date information about the situation.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before Tuesday 7th January, 2025 (NZT):
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the California Wildfires, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the California Wildfires, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 11.59pm (NZT) Tuesday 7th January, 2025:
• We would expect that this was done with an awareness of the California Wildfires. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Wildfires in southern California are spreading rapidly with new fires breaking out across Greater Los Angeles. Mandatory evacuation orders, and evacuation warnings have been set in place across multiple suburbs. A federal state of emergency has been declared. | 13/01/2025 9:50:26 AM |
| 22129 | Tropical Cyclone Alfred – Australia
| 7th March 2025
Information:
Tropical Cyclone Alfred is predicted to make landfall in Queensland and northern NSW as a Category 2 cyclone. Heavy rain and gale-force winds of up to 150kph are predicted.
If your travel plans are affected or you are in an area affected by Tropical Cyclone Alfred you should follow the advice of the local authorities, including any evacuation orders.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before Tuesday 4th March, 2025 (NZT):
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Tropical Cyclone Alfred, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Tropical Cyclone Alfred, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 11.59pm (NZT) Monday 3rd March, 2025:
• We would expect that this was done with an awareness of Tropical Cyclone Alfred. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Tropical Cyclone Alfred is predicted to make landfall in Queensland and northern NSW as a Category 2 cyclone. Heavy rain and gale-force winds of up to 150kph are predicted. | 7/03/2025 5:09:04 PM |
| 22121 | Travel Advisory - Vanuatu Earthquake
| 18th December 2024
Information:
A powerful 7.3 magnitude earthquake struck off the coast of Vanuatu on Tuesday, 17th December, at
2.47 pm (NZ time), resulting in casualties and widespread damage.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 2.47pm (NZT) Tuesday 17th December, 2024.
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Indonesia's volcanic eruption, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the Vanuatu Earthquake, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 2.47pm (NZT) Tuesday 17th December, 2024:
• We would expect that this was done with an awareness of the Vanuatu earthquake. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | A powerful 7.3 magnitude earthquake struck off the coast of Vanuatu on Tuesday, 17th December, at
2.47 pm (NZ time), resulting in casualties and widespread damage.
| 18/12/2024 4:48:09 PM |
| 22126 | Travel Advisory - California Wildfires, USA
| 11th January 2025
Information:
Wildfires in southern California are spreading rapidly with new fires breaking out across Greater Los Angeles. Mandatory evacuation orders, and evacuation warnings have been set in place across multiple suburbs. A federal state of emergency has been declared.
If your travel plans are affected or you are in an area affected by the fires you should follow the advice of the local authorities, including any evacuation orders.
If you require consular assistance, please contact the New Zealand Consulate-General in Los Angeles on +1 310 566 6555 or at nzcg.la@mfat.net
For consular emergencies after-hours, call +64 99 20 20 20.
SafeTravel is encouraging all New Zealanders in Los Angeles to register their travel on SafeTravel and pass this message on to any New Zealanders who may not be registered with SafeTravel. Follow https://www.safetravel.govt.nz for up-to-date information about the situation.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before Tuesday 7th January, 2025 (NZT):
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the California Wildfires, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the California Wildfires, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 11.59pm (NZT) Tuesday 7th January, 2025:
• We would expect that this was done with an awareness of the California Wildfires. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Wildfires in southern California are spreading rapidly with new fires breaking out across Greater Los Angeles. Mandatory evacuation orders, and evacuation warnings have been set in place across multiple suburbs. A federal state of emergency has been declared. | 13/01/2025 9:51:56 AM |
| 22119 | Travel Advisory - Bali Volcano Eruption, Indonesia
| 14 November 2024
Information:
Indonesia’s Mount Lewotobi Laki Laki volcano started to erupt in early November 2024, resulting in an ash cloud that has drifted across Indonesia. This has cancelled flights in and out of Denpasar.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 12.00 am (NZT) Wednesday 13th November, 2024:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Indonesia's volcanic eruption, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Indonesia's volcanic eruption, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 12.00 am (NZT) Wednesday 13th November, 2024:
• We would expect that this was done with an awareness of Indonesia's volcanic eruption. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Indonesia’s Mount Lewotobi Laki Laki volcano started to erupt in early November 2024, resulting in an ash cloud that has drifted across Indonesia. This has cancelled flights in and out of Denpasar. | 14/11/2024 11:56:59 AM |
| 22122 | Travel Advisory - Vanuatu Earthquake
| 18th December 2024
Information:
A powerful 7.3 magnitude earthquake struck off the coast of Vanuatu on Tuesday, 17th December, at
2.47 pm (NZ time), resulting in casualties and widespread damage.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 2.47pm (NZT) Tuesday 17th December, 2024.
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Indonesia's volcanic eruption, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the Vanuatu Earthquake, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 2.47pm (NZT) Tuesday 17th December, 2024:
• We would expect that this was done with an awareness of the Vanuatu earthquake. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | A powerful 7.3 magnitude earthquake struck off the coast of Vanuatu on Tuesday, 17th December, at
2.47 pm (NZ time), resulting in casualties and widespread damage. | 18/12/2024 4:48:52 PM |
| 22116 | Travel Advisory - Hurricane Milton
| 10 October 2024
Information:
Hurricane Milton has made landfall on Florida’s Gulf and is expected to be one of the most destructive hurricanes in Florida in over a century. It has the potential to be life-threatening and has so far brought destructive tornadoes, 28-foot waves, strong winds, heavy rainfall, and storm surges, causing widespread damage and destruction.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 6.59am (NZT) Tuesday 8th October, 2024:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Hurricane Milton, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Hurricane Milton, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 6.59am (NZT) Tuesday 8th October, 2024:
• We would expect that this was done with an awareness of Hurricane Milton. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Hurricane Milton has made landfall on Florida’s Gulf and is expected to be one of the most destructive hurricanes in Florida in over a century. It has the potential to be life-threatening and has so far brought destructive tornadoes, 28-foot waves, strong winds, heavy rainfall, and storm surges, causing widespread damage and destruction. | 10/10/2024 4:12:24 PM |
| 22120 | Travel Advisory - Bali Volcano Eruption, Indonesia
| 14 November 2024
Information:
Indonesia’s Mount Lewotobi Laki Laki volcano started to erupt in early November 2024, resulting in an ash cloud that has drifted across Indonesia. This has cancelled flights in and out of Denpasar.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 12.00 am (NZT) Wednesday 13th November, 2024.
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Indonesia's volcanic eruption, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Indonesia's volcanic eruption, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 12.00 am (NZT) Wednesday 13th November, 2024:
• We would expect that this was done with an awareness of Indonesia's volcanic eruption. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Indonesia’s Mount Lewotobi Laki Laki volcano started to erupt in early November 2024, resulting in an ash cloud that has drifted across Indonesia. This has cancelled flights in and out of Denpasar. | 14/11/2024 11:57:31 AM |
| 22111 | News Alert: New Caledonia - Leisure Policy
| 17th May 2024
With the ongoing protests and civil unrest in several locations in New Caledonia and the Tontouta International Airport temporarily closed, it is important to understand how your travel insurance policy will respond.
How may my Leisure policy respond?
It is important to note that there is a general exclusion which applies to all sections and states:
This policy does not cover any loss, damage, liability, death or incapacity directly or indirectly caused by or arising from:
1. War, invasion, act of foreign enemy, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power. (In respect of civil unrest only, this exclusion does not apply to Section 1i. Evacuation – Civil Unrest Pacific Islands).
However, providing that the traveller has made alternative arrangements to maintain their original itinerary, then there may be a provision to claim under section 1d. Missed Connection (Comprehensive and Essentials Plans only) as stated below:
If Your scheduled Public Transport service is cancelled or curtailed due to riot, strike or civil commotion, natural disaster or severe weather conditions, or You miss Your connecting scheduled Public Transport service due to any unforeseeable circumstance beyond Your control We will pay up to the Maximum Benefit for the additional necessary and Reasonable travel and accommodation expenses, appropriate to the Journey being undertaken that You incur to arrange alternative transport to enable You to maintain Your original travel itinerary, provided that:
i. there was no warning that the cancellation may occur;
ii. You have made reasonable efforts to avoid any additional expenses;
and
iii. refunds on unused tickets or travel vouchers have been applied for.
If the purpose of Your Journey is to attend a wedding or conference, We will pay the Reasonable alternative travel costs to Your planned destination if the conference or wedding cannot be delayed solely due to Your late arrival.
The amount claimable under this section will be less any amounts refundable for unused tickets or vouchers.
In addition to this, if you have a Comprehensive Plan, under Section 1i, Evacuation – Civil Unrest Pacific Islands, it states:
In the event that You are in the Pacific Islands and for Your safety You must evacuate for any reason not covered under any other section of this policy, We will pay up to the policy’s Maximum Benefit for additional expenses incurred.
Travellers should check their policy wording to understand what is or is not covered. Please read the section exclusions and general exclusions, as every policy has different coverage and please keep all receipts for any additional expenses incurred.
There are many variables, and we will endeavour to assess every situation on a case-by-case basis.
SafeTravel have advised New Zealanders in New Caledonia to avoid all protests and demonstrations. Travellers are also advised to monitor local media for developments and comply with any instructions and restrictions issued by local authorities.
SafeTravel/Ministry of Foreign Affairs and Trade encourages all New Zealanders in New Caledonia to register their details on SafeTravel.
For the most recent information and advice, please refer to SafeTravel.
If you require consular assistance, please contact the New Zealand Consulate-General in Noumea on +687 272 543 or at nznoumea@mfat.net or for consular emergencies after-hours on 0800 30 10 30 or +64 99 20 20 20.
If you require emergency assistance, please call our 24-hour emergency assistance team on +64 9 486 6868.
| With the ongoing protests and civil unrest in several locations in New Caledonia and the Tontouta International Airport temporarily closed, it is important to understand how your travel insurance policy will respond. | 17/05/2024 4:11:52 PM |
| 22117 | Travel Advisory - Hurricane Milton
| 10 October 2024
Information:
Hurricane Milton has made landfall on Florida’s Gulf and is expected to be one of the most destructive hurricanes in Florida in over a century. It has the potential to be life-threatening and has so far brought destructive tornadoes, 28-foot waves, strong winds, heavy rainfall, and storm surges, causing widespread damage and destruction.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 6.59am (NZT) Tuesday 8th October, 2024:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Hurricane Milton, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Hurricane Milton, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 6.59am (NZT) Tuesday 8th October, 2024:
• We would expect that this was done with an awareness of Hurricane Milton. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. | Hurricane Milton has made landfall on Florida’s Gulf and is expected to be one of the most destructive hurricanes in Florida in over a century. It has the potential to be life-threatening and has so far brought destructive tornadoes, 28-foot waves, strong winds, heavy rainfall, and storm surges, causing widespread damage and destruction. | 10/10/2024 4:13:31 PM |
| 22115 | 22 July 2024: BUSINESS UPDATE - CORPORATE, EXPATRIATE, INBOUND TRAVEL INSURANCE PRODUCTS
| 22 July 2024
As we review changing customer demands following the travel rebound, we have reevaluated our offering to ensure we focus on the needs of the majority of our customer base. This change will allow us to focus and specialise in supporting you in the distribution and support of our core travel product offers.
As of 5 p.m. on 16th of August 2024, (cutoff date), Allianz Partners will no longer offer Corporate Premier, Expatriate, and Inbound travel insurance products.
No new Corporate Premier, Expatriate and Inbound travel insurance policies will be issued after this date.
Our commitment to delivering exceptional customer experiences and being there in our customers time of need, remains our top priority. This refocus is designed to best meet customer needs and expectations, enabling us to provide a more tailored and responsive product offering.
We are proud that for the fifth year in a row, we have been recognised as the world's #1 insurance brand by Interbrand Best Global Brands. Our increased focus on our core offerings in New Zealand reflects our strong commitment to our partners. We are dedicated to growing our presence and market position in New Zealand.
Thank you for your understanding and cooperation as we embark on this transition, enabling us to deliver stronger, more agile, customer-focused outcomes.
I have just bound a renewal what does that mean for my client?
All bound policies will be honoured until the policy expiration date as normal. There is no impact on the cover for your existing clients who have policies issued and managed by Allianz Partners.
I have a Corporate Premier, Expatriate, or Inbound travel insurance quote from you. Will this be honoured?
We will honour all quotes issued providing that they are issued prior to 5 p.m. on 16th of August 2024.
Am I able to extend a current policy?
We will not be providing extensions to Corporate Premier, Expatriate and Inbound policies. All policies will end at their current expiry date.
Can I still submit a claim after the policy has ended?
Yes, the current requirements for claims as outlined in the policy wording will continue to apply. Claims should be submitted within 30 days after any loss, damage, liability or disablement, where reasonably practicable.
Is the client still required to provide a declaration of days used at end of the policy period for washup adjustments?
Yes, normal washup processes will apply.
Are you still selling outbound leisure travel insurance?
Yes, we will still offer our outbound leisure product which can be transacted by you, or directly by your customers via a weblink, through the Sales Portal.
Will your leisure wordings cover my client’s business activities?
Yes, our international and domestic leisure policies can cover white collar business activities but there is a General Exclusion for occupations involving unusual or dangerous work. You should consider the Policy Wording before making any decisions about an insurance policy. Terms, conditions, limits, sub-limits and exclusions apply.
Can I cancel my client's corporate policy now?
You may cancel this policy at any time by giving written notice to us.
We will refund you with the unused part of any premium subject to any adjustment required by the terms of this policy.
You will not be entitled to a refund if a claim has been made or if there has been an incident likely to give rise to a claim during the current period of insurance
Can I still access my account information and policy details after the cutoff date?
Yes, you will still have access to your account information and policy details through the Sales Portal.
Will there be a grace period for Corporate Premier renewals close to the cutoff date?
We will not accept any renewals after 5 p.m. on 16th August 2024. Where a quote has been provided, we will assess on a case-by-case basis.
What should I tell my clients about this change?
As outlined above, Allianz Partners is one of New Zealand’s leading providers of travel insurance and is continuing to issue and service a wide range of product offerings. However, we will no longer be offering Corporate, Inbound or Expatriate cover. All existing policies will remain valid until their expiry dates, and we will continue to accept claims.
Will there be any support provided to transition to another provider?
Yes, our team will assist you with any necessary documentation and information required to transition to another provider.
What happens to the premiums already paid for policies extending beyond the cutoff date?
These policies will be honoured until their expiry date as normal.
If I have further queries, who can I contact?
For any queries relating to the change in products please contact your Key Account Manager. For all policy related queries please contact:
Corporate and Expatriate - corporate@allianz-assistance.co.nz or 0800 000 638 Inbound – help@allianz-assistance.co.nz or 0800 800 048
Best regards
Allianz Partners New Zealand | 22 July 2024: BUSINESS UPDATE - CORPORATE, EXPATRIATE, INBOUND TRAVEL INSURANCE PRODUCTS | 30/07/2024 1:44:46 PM |
| 22112 | News Alert: New Caledonia - Leisure Policy
| 17th May 2024
With the ongoing protests and civil unrest in several locations in New Caledonia and the Tontouta International Airport temporarily closed, it is important to understand how your travel insurance policy will respond.
How may my Leisure policy respond?
It is important to note that there is a general exclusion which applies to all sections and states:
This policy does not cover any loss, damage, liability, death or incapacity directly or indirectly caused by or arising from:
1. War, invasion, act of foreign enemy, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power. (In respect of civil unrest only, this exclusion does not apply to Section 1i. Evacuation – Civil Unrest Pacific Islands).
However, providing that the traveller has made alternative arrangements to maintain their original itinerary, then there may be a provision to claim under section 1d. Missed Connection (Comprehensive and Essentials Plans only) as stated below:
If Your scheduled Public Transport service is cancelled or curtailed due to riot, strike or civil commotion, natural disaster or severe weather conditions, or You miss Your connecting scheduled Public Transport service due to any unforeseeable circumstance beyond Your control We will pay up to the Maximum Benefit for the additional necessary and Reasonable travel and accommodation expenses, appropriate to the Journey being undertaken that You incur to arrange alternative transport to enable You to maintain Your original travel itinerary, provided that:
i. there was no warning that the cancellation may occur;
ii. You have made reasonable efforts to avoid any additional expenses;
and
iii. refunds on unused tickets or travel vouchers have been applied for.
If the purpose of Your Journey is to attend a wedding or conference, We will pay the Reasonable alternative travel costs to Your planned destination if the conference or wedding cannot be delayed solely due to Your late arrival.
The amount claimable under this section will be less any amounts refundable for unused tickets or vouchers.
In addition to this, if you have a Comprehensive Plan, under Section 1i, Evacuation – Civil Unrest Pacific Islands, it states:
In the event that You are in the Pacific Islands and for Your safety You must evacuate for any reason not covered under any other section of this policy, We will pay up to the policy’s Maximum Benefit for additional expenses incurred.
Travellers should check their policy wording to understand what is or is not covered. Please read the section exclusions and general exclusions, as every policy has different coverage and please keep all receipts for any additional expenses incurred.
There are many variables, and we will endeavour to assess every situation on a case-by-case basis.
SafeTravel have advised New Zealanders in New Caledonia to avoid all protests and demonstrations. Travellers are also advised to monitor local media for developments and comply with any instructions and restrictions issued by local authorities.
SafeTravel/Ministry of Foreign Affairs and Trade encourages all New Zealanders in New Caledonia to register their details on SafeTravel.
For the most recent information and advice, please refer to SafeTravel.
If you require consular assistance, please contact the New Zealand Consulate-General in Noumea on +687 272 543 or at nznoumea@mfat.net or for consular emergencies after-hours on 0800 30 10 30 or +64 99 20 20 20.
If you require emergency assistance, please call our 24-hour emergency assistance team on +64 9 486 6868. | With the ongoing protests and civil unrest in several locations in New Caledonia and the Tontouta International Airport temporarily closed, it is important to understand how your travel insurance policy will respond. | 17/05/2024 4:13:45 PM |
| 22108 | Travel Advisory for United Arab Emirates Floods
| Torrential rain has lashed the United Arab Emirates, causing severe widespread flooding and disruption throughout the country, including neighbouring countries. Flood conditions continue to impact the United Arab Emirates after receiving two years’ worth of rain within 24 hours, killing at least 20 people.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 9.00am (NZT) Wednesday 17th April, 2024:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the United Arab Emirates Floods, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the United Arab Emirates Floods, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 9.00am (NZT) Wednesday 17th April, 2024:
• We would expect that this was done with an awareness of the United Arab Emirates Floods. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.
| Torrential rain has lashed the United Arab Emirates, causing severe widespread flooding and disruption throughout the country, including neighbouring countries. Flood conditions continue to impact the United Arab Emirates after receiving two years’ worth of rain within 24 hours, killing at least 20 people. | 18/04/2024 2:21:26 PM |
| 22109 | Travel Advisory for the United Arab Emirates Floods
| ential rain has lashed the United Arab Emirates, causing severe widespread flooding and disruption throughout the country, including neighbouring countries. Flood conditions continue to impact the United Arab Emirates after receiving two years’ worth of rain within 24 hours, killing at least 20 people.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 9.00am (NZT) Wednesday 17th April, 2024:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the United Arab Emirates Floods, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the United Arab Emirates Floods, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 9.00am (NZT) Wednesday 17th April, 2024:
• We would expect that this was done with an awareness of the United Arab Emirates Floods. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.
| Torrential rain has lashed the United Arab Emirates, causing severe widespread flooding and disruption throughout the country, including neighbouring countries. Flood conditions continue to impact the United Arab Emirates after receiving two years’ worth of rain within 24 hours, killing at least 20 people. | 18/04/2024 2:22:00 PM |
| 22106 | Travel Advisory for Taiwan Earthquake
| A powerful 7.5-magnitude earthquake has struck off the coast of Taiwan at 7.58am local time (12.58pm NZST), rocking the entire island and collapsing buildings. Tsunami alerts have been issued for the southern Japanese island group of Okinawa and the Philippines’ coastal areas fronting the Pacific Ocean.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 12.58pm (NZT) Wednesday 3rd April, 2024:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the Taiwan earthquake, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Taiwan earthquake, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 12.58pm (NZT) Wednesday 3rd April, 2024:
• We would expect that this was done with an awareness of the Taiwan earthquake. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.
| A powerful 7.5-magnitude earthquake has struck off the coast of Taiwan at 7.58am local time (12.58pm NZST), rocking the entire island and collapsing buildings. Tsunami alerts have been issued for the southern Japanese island group of Okinawa and the Philippines’ coastal areas fronting the Pacific Ocean. | 3/04/2024 5:02:06 PM |
| 22105 | Travel Advisory for Taiwan Earthquake
| A powerful 7.5-magnitude earthquake has struck off the coast of Taiwan at 7.58am local time (12.58pm NZST), rocking the entire island and collapsing buildings. Tsunami alerts have been issued for the southern Japanese island group of Okinawa and the Philippines’ coastal areas fronting the Pacific Ocean.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 12.58pm (NZT) Wednesday 3rd April, 2024:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the Taiwan earthquake, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Taiwan earthquake, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 12.58pm (NZT) Wednesday 3rd April, 2024:
• We would expect that this was done with an awareness of the Taiwan earthquake. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.
| A powerful 7.5-magnitude earthquake has struck off the coast of Taiwan at 7.58am local time (12.58pm NZST), rocking the entire island and collapsing buildings. Tsunami alerts have been issued for the southern Japanese island group of Okinawa and the Philippines’ coastal areas fronting the Pacific Ocean. | 3/04/2024 4:59:29 PM |
| 22100 | Travel Advisory for Iceland Volcanic Disruption 14 November 2023
| Iceland has declared a state of emergency as it braces for the volcanic eruption of Fagradalsfjall volcano on the Reykjanes peninsula. Thousands of seismic earthquakes have been detected between Sundhnukur and Grindavik in the southwest of Iceland, near Reykjavik's capital. A magma tunnel has formed under the peninsula, stretching out to the sea.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 8.30am (NZT) Sunday 12th November, 2023:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of Iceland’s volcanic disruption, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Iceland’s volcanic disruption, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 8.30am (NZT) Sunday 12th November, 2023:
• We would expect that this was done with an awareness of Iceland's increased seismic activity, including the expected volcanic eruption which has led to a state of emergency being declared in the region. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.
| Iceland has declared a state of emergency as it braces for the volcanic eruption of Fagradalsfjall volcano on the Reykjanes peninsula. | 14/11/2023 3:07:58 PM |
| 22098 | Travel Advisory for Israel – Hamas War 7 October 2023
| On Saturday, 7 October 2023, at 4.30 pm NZST, Hamas militants fired an estimated 2,200 rockets, according to the Israel Defence Forces, toward southern and central Israel, including Tel Aviv and Jerusalem. Military operations are expected to continue, and the Israeli government has declared war on Hamas.
SafeTravel states “New Zealanders throughout Israel and the Occupied Palestinian Territories are advised to remain security conscious. Monitor the media and stay informed of developments. Please also contact your loved ones back home to let them know that you are safe”.
Allianz Partners policies contain General Exclusions for war and do not cover any losses directly or indirectly caused by or arising from war.
War includes invasions, acts of foreign enemies, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power.
Please check the General Exclusions section of your policy for full details of the exclusion.
If you are in Israel and find yourself in a vulnerable location, please follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT).
Follow https://www.safetravel.govt.nz for up-to-date information about the situation.
If you were travelling in Israel or the Occupied Palestinian Territories on Saturday, 7 October 2023:
It is always our priority to assist our customers where possible and within our ability to do so.
• If you require medical advice or emergency medical assistance, please contact our 24-hour Emergency Medical Assistance team. Speak to the local operator and ask to be put through reverse charge to +61 7 3305 7499.
How to contact us:
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048, Monday - Friday, 8.30am - 5 pm NZST.
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
| On Saturday, 7 October 2023, at 4.30 pm NZST, Hamas militants fired an estimated 2,200 rockets, according to the Israel Defence Forces, toward southern and central Israel, including Tel Aviv and Jerusalem. Military operations are expected to continue, and the Israeli government has declared war on Hamas. | 10/10/2023 11:49:47 AM |
| 22097 | Travel Advisory for Morocco Earthquake 9th September 2023
| A powerful 6.8-magnitude earthquake struck Morocco at 11.11pm on Friday 8th September local time. The
epicentre was located in the Atlas Mountain range, about 72 km southwest of Marrakech with a depth of
18.5km.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording
regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as
these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be
relevant to your travel plans. Your cover will depend on the type of plan you purchased and your
circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of
Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a
result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 10.11am (NZT) Saturday 9th September, 2023:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are
currently travelling, the following sections of your Policy Wording will provide guidance around the cover
your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your
pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your prepaid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the Morocco earthquake, you may
be able to claim the cost of your necessary and reasonable additional travel and accommodation
expenses. Cover may extend to include meals depending on the limits outlined in your Policy
Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details,
you should refer to the Policy Wording and Certificate of Insurance you received when you purchased
your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of Morocco
earthquake, you may be able to make a claim for rearrangement of your journey. Please refer to your
Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding
the best option in altering your trip. Some travel providers may provide penalty free options to amend
travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you
have been using, for example, two-star accommodation on your trip to date, then any replacement
accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming
cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 10.11am (NZT) Saturday 9th September, 2023:
• We would expect that this was done with an awareness of the Morocco earthquake. For these policies,
we will not pay any claim caused by or in any way connected with this event. Our policies do not cover
claims for losses caused by something that you or a reasonable person in your circumstances would
have been aware of at the time of purchasing your policy.
| A powerful 6.8-magnitude earthquake struck Morocco at 11.11pm on Friday 8th September local time. The epicentre was located in the Atlas Mountain range, about 72 km southwest of Marrakech with a depth of
18.5km. | 11/09/2023 1:02:16 PM |
| 22094 | Travel Advisory for Maui and Hawai'i Island Wildfires 10th August 2023
| Wildfires are continuing to burn in multiple areas of Maui and on Hawai‘i Island’s Kohala Coast. These fires have resulted in the evacuations of thousands of residents and visitors, and multiple closures of major roads.
Visitors who are on non-essential travel are being asked to leave Maui, and non-essential travel to Maui is strongly discouraged at this time.
Visitors with travel plans to stay in other parts of Maui and the Kohala Coast of Hawai'i Island in the coming weeks are encouraged to contact their hotels for updated information and how their travel plans may be affected.
Travel to Kaua'i, O'ahu, Moloka'i, Lana'i, and other parts of Hawai'i Island are not affected at this time.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 11.59pm (NZT) Wednesday 9th August, 2023:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the Maui and Hawai'i Island Wildfires, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the Maui and Hawai'i Island Wildfires, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 11.59pm (NZT) Wednesday 9th August, 2023
• We would expect that this was done with an awareness of the Maui and Hawai'i Island Wildfires. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.
| Wildfires are continuing to burn in multiple areas of Maui and on Hawai‘i Island’s Kohala Coast. These fires have resulted in the evacuations of thousands of residents and visitors, and multiple closures of major roads. | 10/08/2023 5:18:10 PM |
| 22090 | Travel Advisory for French Riots as at 4th, July 2023
| Riots are currently occurring across France which have turned violent. Clashes with police continue to occur, resulting in the use of tear gas and arrests.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 11.59pm (NZT) Friday 30th June, 2023:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the riots in France, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the riots in France, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 11.59pm (NZT) Friday 30th June, 2023:
• We would expect that this was done with an awareness of the riots in France. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.
| Riots are currently occurring across France which have turned violent. Clashes with police continue to occur, resulting in the use of tear gas and arrests. | 4/07/2023 10:45:17 AM |
| 22091 | Travel Advisory for French Riots as at 4th, July 2023
| Riots are currently occurring across France which have turned violent. Clashes with police continue to occur, resulting in the use of tear gas and arrests.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 11.59pm (NZT) Friday 30th June, 2023:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the riots in France, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the riots in France, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 11.59pm (NZT) Friday 30th June, 2023:
• We would expect that this was done with an awareness of the riots in France. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.
| Riots are currently occurring across France which have turned violent. Clashes with police continue to occur, resulting in the use of tear gas and arrests. | 4/07/2023 10:46:42 AM |
| 22093 | Travel Advisory for Maui and Hawai'i Island Wildfires 10th August 2023
| Wildfires are continuing to burn in multiple areas of Maui and on Hawai‘i Island’s Kohala Coast. These fires have resulted in the evacuations of thousands of residents and visitors, and multiple closures of major roads.
Visitors who are on non-essential travel are being asked to leave Maui, and non-essential travel to Maui is strongly discouraged at this time.
Visitors with travel plans to stay in other parts of Maui and the Kohala Coast of Hawai'i Island in the coming weeks are encouraged to contact their hotels for updated information and how their travel plans may be affected.
Travel to Kaua'i, O'ahu, Moloka'i, Lana'i, and other parts of Hawai'i Island are not affected at this time.
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
If you entered into a policy before 11.59pm (NZT) Wednesday 9th August, 2023:
If you are currently travelling:
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides:
• Cancellation – if your flight is delayed, cancelled or rescheduled and this causes you to miss your pre-paid travel arrangements, you may be able to claim for the non-refundable portion of your pre-paid travel expenses as per the limits and conditions outlined in your Policy Wording.
• Additional expenses – if your journey is disrupted as a result of the Maui and Hawai'i Island Wildfires, you may be able to claim the cost of your necessary and reasonable additional travel and accommodation expenses. Cover may extend to include meals depending on the limits outlined in your Policy Wording.
• Terms, conditions, limits, sub-limits and exclusions apply under your policy. For the full details, you should refer to the Policy Wording and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled because of the Maui and Hawai'i Island Wildfires, you may be able to make a claim for rearrangement of your journey. Please refer to your Policy Wording for the terms, conditions, limits, sub-limits and exclusions that apply.
• If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and they should be able to provide further details.
What next steps should you take?
• You should try to minimise your expenses including rearranging your journey where possible. If you have been using, for example, two-star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.
• Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
How to contact us
• If you have any general queries, please contact Allianz Partners on 0800 800 048 or +64 9 486 0048.
• To make a claim visit our website www.claimmanager.co.nz
• We will publish this and any updated travel insurance advisories on our website: www.allianzpartners.co.nz
If you entered into a policy after 11.59pm (NZT) Wednesday 9th August, 2023
• We would expect that this was done with an awareness of the Maui and Hawai'i Island Wildfires. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy.
| Wildfires are continuing to burn in multiple areas of Maui and on Hawai‘i Island’s Kohala Coast. These fires have resulted in the evacuations of thousands of residents and visitors, and multiple closures of major roads. | 10/08/2023 5:15:40 PM |
| 22079 | Travel Advisory for Peru Demonstrations as at 19 December 2022
| On Wednesday 14th December, Peru declared a nationwide state of emergency amid a week of protest and political upheaval following the removal and arrest of former President Pedro Castillo.
Some demonstrations have turned violent, and clashes between protesters and security forces have resulted in casualties. These have the potential to continue and spread further.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
- Allianz Partners policies have a general exclusion and do not cover any loss, damage, liability, death or incapacity directly or indirectly caused by or arising from: war, invasion, act of foreign enemy, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power.
If you are in Peru and find yourself in a vulnerable location, please follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT).
Follow https://www.safetravel.govt.nz for up to date information about the situation.
If you are covered by a travel insurance policy that is issued and managed by Allianz Partners and you need Emergency Assistance, call +64 9 486 6868 (worldwide collect).
To read the travel advisory, please click here. | On Wednesday 14th December, Peru declared a nationwide state of emergency amid a week of protest and political upheaval following the removal and arrest of former President Pedro Castillo. | 19/12/2022 12:00:00 AM |
| 22081 | Travel Advisory for Peru Demonstrations as at 19 December 2022
| On Wednesday 14th December, Peru declared a nationwide state of emergency amid a week of protest and political upheaval following the removal and arrest of former President Pedro Castillo.
Some demonstrations have turned violent, and clashes between protesters and security forces have resulted in casualties. These have the potential to continue and spread further.
Your policy provides a number of benefits, conditions, limits, sub-limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
- Allianz Partners policies have a general exclusion and do not cover any loss, damage, liability, death or incapacity directly or indirectly caused by or arising from: war, invasion, act of foreign enemy, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power.
If you are in Peru and find yourself in a vulnerable location, please follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT).
Follow https://www.safetravel.govt.nz for up to date information about the situation.
If you are covered by a travel insurance policy that is issued and managed by Allianz Partners and you need Emergency Assistance, call +64 9 486 6868 (worldwide collect).
To read the travel advisory, please click here. | On Wednesday 14th December, Peru declared a nationwide state of emergency amid a week of protest and political upheaval following the removal and arrest of former President Pedro Castillo. | 19/12/2022 12:00:00 AM |
| 22074 | Travel Advisory for Russian Invasion of Ukraine as at 01 March 2022
| On Thursday 24 February 2022, Russia launched an invasion of Ukraine, its neighbour to the southwest. This was an amassed assault by land, sea and air, which has seen airstrikes on cities and military bases, in conjunction with troops and tanks entering Ukraine from three sides.
Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
- Allianz Partners policies have a general exclusion and do not cover any loss, damage, liability, death or incapacity directly or indirectly caused by or arising from: war, invasion, act of foreign enemy, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power.
If you are in Ukraine and find yourself in a vulnerable location, please follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT).
Follow https://www.safetravel.govt.nz for up to date information about the situation.
If you are covered by a travel insurance policy that is issued and managed by Allianz Partners and you need Emergency Assistance, call +64 9 486 6868 (worldwide collect).
To read the travel advisory, please click here. | On Thursday 24 February 2022, Russia launched an invasion of Ukraine, its neighbour to the southwest. | 1/03/2022 12:00:00 AM |
| 22069 | Travel Advisory for Russian Invasion of Ukraine as at 01 March 2022
| On Thursday 24 February 2022, Russia launched an invasion of Ukraine, its neighbour to the southwest. This was an amassed assault by land, sea and air, which has seen airstrikes on cities and military bases, in conjunction with troops and tanks entering Ukraine from three sides.
Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your policy will only respond to this event if you are directly impacted. There is no cover as a result of deciding not to travel where you are not directly impacted.
- Allianz Partners policies have a general exclusion and do not cover any loss, damage, liability, death or incapacity directly or indirectly caused by or arising from: war, invasion, act of foreign enemy, warlike operations (whether war is declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power.
If you are in Ukraine and find yourself in a vulnerable location, please follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT).
Follow https://www.safetravel.govt.nz for up to date information about the situation.
If you are covered by a travel insurance policy that is issued and managed by Allianz Partners and you need Emergency Assistance, call +64 9 486 6868 (worldwide collect).
To read the travel advisory, please click here. | On Thursday 24 February 2022, Russia launched an invasion of Ukraine, its neighbour to the southwest. | 1/03/2022 12:00:00 AM |